Refund Policy

Kaacib 7-Day Money-Back Guarantee

Your satisfaction is our top priority. If you’re not happy with the service provided, you may be eligible for a refund under our 7-day policy.

Eligibility

You are eligible for a full or partial refund if:

• The technician did not complete the agreed service.
• The issue was not resolved as per the service request.
• You were charged incorrectly or service quality was unsatisfactory.
• A rework was offered but did not resolve the problem.

Requesting a Refund

To request a refund:

• Contact our support team at support@kaacib.com or via our app within 7 days of the service.
• Provide your service ID, reason for dissatisfaction, and any relevant evidence (photos or videos).

Refund Method & Timeline

• Approved refunds are processed within 5–7 business days.
• Refunds will be issued to the original payment method or via bank/mobile wallet transfer (for cash payments).

Non-Refundable Cases

Refunds will not be issued in the following cases:

• You cancel the service after the technician has arrived.
• The technician completes the service but later damage occurs due to unrelated reasons.
• You decline the offered rework.