Hiring organization
Employment Type
Full-time
Job Location
Shahra-e-Faisal, Karachi, Karachi, Sindh, Pakistan
Date posted
November 12, 2024
Valid through
November 30, 2024
PDF Export
Position title
Customer Support Representatives
Description
We are seeking a Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and dedicated to providing exceptional customer service.
Responsibilities
- Handle leads generated from various platforms, including WhatsApp, Facebook, Calls, Instagram, Mobile Application, and Website.
- Follow up with daily orders to ensure smooth operations.
- Collect and process feedback from customers about completed orders.
- Respond promptly to daily inquiries generated from Facebook ads and other channels.
- Maintain and manage customer data in Excel sheets.
- Provide excellent customer support by addressing inquiries and resolving issues.
Qualifications
- Minimum of a Bachelor’s degree.
- At least 1 year of experience in customer support or call handling.
- Basic knowledge of social media platforms and how to respond to inquiries.
- Proficiency in using Excel for managing data.
- Good communication and interpersonal skills.
Job Benefits
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for career advancement and professional growth.
- Training and development programs.
Contacts
Please send your resume and a brief cover letter to careers@kaacib.com with the subject line "Application for Bike Mechanic Position." We look forward to adding a skilled mechanic to our team!
